# Africa proxy support and contact

> Contact Africa proxy support for B2B country checks, billing and setup: no KYC, crypto, residential traffic from $0.50/GB.

- URL: https://africaproxies.com/contact/
- Last updated: 2026-10-15
- Publisher: AfricaProxies (https://africaproxies.com)

Send a scoped question so that country availability, payment evidence or a technical error can be checked directly.

**Quick answer — How do I contact Africa proxy support?**

Contact AfricaProxies Africa proxy support at support@africaproxies.com for country, billing or configuration questions. As of 15 October 2026, residential traffic starts at $0.50/GB. Include the product, country, timestamp and a redacted error; keep passwords, API keys and wallet secrets out. Report abusive traffic separately using the published abuse contact and evidence of the connection you control.

## Where should the enquiry go?

| Attribute | Value |
| --- | --- |
| Business and technical support | support@africaproxies.com |
| Abuse reports | abuse@africaproxies.com |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |
| Residential plans | From $0.50/GB |
| Top-up minimum | $25 |
| Account documents | No KYC: no ID, no selfie, no documents to sign up, top up or buy. |
| Recovery | Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. |

## What should I ask before an African country project?

Ask whether usable residential exits are confirmed for the country your work requires. Say whether country-level observation is sufficient or whether a city is essential. For example, a Nigerian market comparison and a Lagos-only application check have different supply requirements.

Describe the target category, the permitted access method and the approximate workload. Do not send your entire dataset or client list. A requirement for a named carrier, permanent address, local hosting or guaranteed performance needs explicit verification; a country article does not establish any of those features.

## What makes a technical report useful?

A useful report contains the country and city setting, session mode, client name and version, timestamp with time zone, target hostname, and error or HTTP status. State whether the fault affects one target, one country or an authorised control endpoint too. Remove credentials from connection strings and logs.

For Lagos, Nairobi, Accra or Johannesburg projects, keep timestamps explicit when team members work in different zones. If the proxy answers but the target refuses access, preserve that distinction in the report. Do not call every refusal an outage or keep retrying a collection the target has rejected.

## What evidence is needed for a payment enquiry?

For a missing crypto credit, send the coin, network, transaction ID, amount and approximate payment time. State what the payment page currently shows. The network matters: an accepted coin can be supported on more than one network, and sending it on a different network can prevent reconciliation.

For an order problem, include the order reference and product instead. A transaction ID is public payment evidence, not proof that a person should gain control of an account. Never send a private key, wallet recovery phrase, proxy password or API key.

## How are privacy and abuse requests handled?

Use support for a scoped privacy request concerning your account or communications. Explain which record or action is concerned, and use a communication channel you control. The [privacy policy](/privacy/) explains why some billing records are retained.

Use the dedicated [abuse route](/abuse/) if you operate the affected system or connection. Provide precise connection evidence rather than assumptions about a customer's nationality or identity. A purchase enquiry, an account recovery request and an abuse report require different evidence, so label the purpose clearly.

## Contact and support questions

### Can support confirm an African country before I buy?

Send the country and the requirement to support@africaproxies.com. A country resource provides market context, while actual exits depend on confirmed supply. If a city or named network is essential, say so explicitly; do not infer availability from an operator mentioned in an article.

### Should I send my full proxy connection string?

No. Redact the password, account login and any API key. Keep the gateway host, port and non-secret country or session settings needed to diagnose the problem. A short reproducible error is more useful and safer than an entire application log.

### How do I report a missing USDT payment?

Include USDT, the exact network used, transaction ID, amount, time and the status shown on the payment page. Do not include wallet secrets. Review the crypto payment guide and payment-page instructions before another transfer so that a network mismatch does not recur.

### Can support recover an account using a transaction ID?

Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. A public transaction ID alone does not establish control of an account. Save your account number securely and use the supported optional email recovery route. Do not post account login information in a support email.

### Where should I send a harmful traffic report?

Use abuse@africaproxies.com with the observed exit IP, exact time and time zone, target hostname and redacted evidence. The abuse page gives a practical evidence checklist. Reports should describe observable behaviour, not an assumed customer identity. Precise timing helps match changing exits.

### Where are prices and plan credit rules?

The pricing page lists package totals and per-GB rates; as of October 2026, residential traffic starts at $0.50/GB. The refund page separates traffic-package credits from timed-port rules. The minimum crypto top-up is $25, regardless of the total price of a smaller residential package.

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AfricaProxies: AfricaProxies is a residential proxy provider for sub-Saharan Africa, paid in crypto with no ID upload.